Customer Service Specialist – Voice
Axis Phone | Retail Operations
Build your career at the frontline of customer experience
in collaboration with
Every call is a moment of trust.
Every conversation shapes how customers feel about their bank.
At Axis Phone, you will represent one of India’s leading financial institutions through voice conversations that solve, guide, and create value.
Apply Now
Start your customer service career today. Takes 30 seconds.
Role Snapshot
1
Experience:
0–2 Years
Qualification:
Graduation with 50% & above
2
Business:
Retail Operations
Department:
Axis Phone
3
Grade:
Assistant Manager
Reporting To:
Team Leader
Program fees & financing
Invest in your future with transparent pricing and flexible payment options. & financing
Education loan support
Financing available through partner NBFCs (subject to approval)
Total Program Fee
₹45,000
+ GST
Investment for a secured career
Seat Booking Fee
₹10,000
Before Training
₹35,000
Includes 25-day offline training
Includes certification & assessments
Includes placement support
Your Role
You will engage with customers through inbound calls and deliver consistent service with accuracy and empathy.
Your core responsibilities include:
Resolving customer queries at the first interaction
Delivering service with courtesy and clarity
Managing call handling time efficiently
Ensuring process compliance and quality standards
Escalating concerns to the right internal stakeholders
Meeting call quality and productivity metrics
Cross-selling and upselling relevant financial products
Skills, Growth & Support
This role suits professionals with strong communication skills, a service mindset, and comfort with performance-driven environments. You should be able to manage targets, handle customer conversations with maturity, and work effectively within a team structure.
You will receive structured training and role-specific capability development through frameworks supported by upGrad Rekrut. Clear internal career paths enable progression based on performance and readiness
25 Day Offline Training
Become
Assistant Manager
Earn up to 4LPA
Apply for Job Opportunities in Mumbai, Noida & Chennai
Why Axis Bank
Axis Bank stands for trust, consistency, and customer-first engagement.
As part of the organization, you gain:
Process-driven stability
Structured career mobility
You become part of a network that values clarity, discipline, and customer experience.
We are South Asia’s Premier Higher EdTech Platform
Empowering over 10 million learners globally, upGrad leverages advanced technology, world-class faculty, and industry partnerships to bring impactful online learning. Our mission? To redefine professional growth by making quality education accessible to everyone.
