November 2024
The GenAI Gap: GenZ & the Modern Workplace
56% of GenZ professionals trust GenAI over their managers on a bad workday
Over 70% report already using it at work, and a near 80% see GenAI unfold new professional possibilities for them. But how exactly is GenZ working with GenAI, and what does this mean for the future of work?
The GenAI Gap report unpacks GenZ’s evolving relationship with GenAI—how they use it, what they expect, and where workplaces are falling short. Based on insights from 3,500+ GenZ professionals and 1,100+ HR leaders, the report offers a roadmap to turn these twin forces into real levers for growth.
The essentials, distilled
How GenZ views GenAI
Perceived impact of GenAI across industries
Real-world use cases: From productivity gains to 24x7 support
GenAI vs. Managers: How GenZ is integrating AI at work
Knowledge gaps and the need for workplace enablement
HR’s take on the current GenAI rollout
What stood out most.
Optimism meets ambiguity
65% of GenZ professionals are optimistic about GenAI at work, but 54% find workplace guidelines scattered and insufficient.GenAI is already the go-to
75% of GenZs are actively using GenAI on the job, with 56% preferring it over managers when navigating tough tasks.HR expects major shifts
88% of HR professionals predict workforce changes—creating room for upskilling and evolving roles.Concerns go beyond the usual suspects
GenZ’s top worries include GenAI’s environmental impact, intellectual property risks, and regulatory challenges.Support needs to catch up
While usage is high, structured workplace support and clear guardrails are still playing catch-up.
Voices shaping the conversation
“Instead of customizing my resume for each job, I let ChatGPT do it for me. Saves a lot of effort and cognitive load.”
Marketing Associate
